Returns and refunds

7-day returns

You can return an item within 7 days of delivery if it is unused and still in its original packaging, with every accessory and tag.

To start a return, contact us with your order number. We will tell you where to send it.

Faulty, damaged or wrong items

If an item does not work out of the box, arrives damaged or is not what you ordered, tell us within 7 days of delivery with a photo or short video. We replace it at no cost, including delivery.

What cannot be returned

For hygiene, items opened from a sealed pack or used (personal care, grooming, earphones, innerwear), and anything damaged after delivery, cannot be returned unless faulty.

Refunds

Once we receive and check the return, we refund the item price within 7 working days by bank transfer, JazzCash or Easypaisa, whichever you prefer.

The original delivery fee is refunded only when the item was damaged or wrong.